FAQ's

 

NO PHONE ORDERS: Only call if you have a question (310)538-9225

Credit Cards: We accept Visa, Master Card, American Express and Discover

COD's: All orders must be paid for at time of shipping with a valid credit card. We do NOT ship COD

Pet Tag Engraving: Each pet tag should include no more than two lines each side. Recommended for small pet tags dog name on one side and two lines on second side to insure ledgeability. HIGHLY RECOMMENDED TO NO PUT ADDRESS ON PET TAGS.

Pet Tag Returns: NO RETURNS ON ENGRAVING UNLESS OUR ERROR. All tags are Anodized Aluminum, size is in inches and engraving shows as silver. Suggested to coat pet tag with clear nail polish to ensure longevity. Name badges show white writing and have pin back.

Returns: No returns will be accepted without a Return Authorization. Please inspect your merchandise. Returns due to customer error will be subject to a 15% restocking fee with a minimum fee of $5.00.  Please be sure of what you are ordering before you submit your order. All claims must be made within 72 hours of receipt of merchandise. No goods will be accepted after two weeks from date of invoice under any circumstances.

Site and Ordering Security: Site security is our highest priority. We use several sophisticated measures to maintain security of our site and our ordering process is secure.

Shipping: All orders are shipped via United Parcel Service (UPS) unless other arrangements have been made in advanced by the buyer. Shipping charges are calculated by quantity of items.

Shipping Calculations
1-2 items
$2.99
3-5 items
$3.99
6-10 items
$5.99
11-20 items
$8.99
21-and up
$12.99

International Orders: All international orders will be processed on a case by case basis. Please email us at info@peoplepetsandmagnets.com to get accurate shipping charges and processing fees.

Currency: All prices are in US dollars.